At PLANT, we are committed to providing our customers with the highest quality, best tasting, 100% natural products. If you are not 100% satisfied with your shipment, we want to know.
We pride ourselves on providing consistency and freshness when it comes to our products. Although we try very hard to be perfect, sometimes mistakes may happen.
We will be happy to replace any item(s) in the unlikely event that they might be damaged or spoiled during transit. To make sure that you are satisfied with the product you receive, please inspect the contents as soon as your order arrives. Complaints that are not filed immediately will not be accepted. Please contact us and we will be happy to investigate the unlikely event further and resolve any issues.
We are not responsible for any damage or loss as a result of shipments being returned to the shipping location or being undeliverable as a result of incorrect address information you supply to us, or for inability to receive the package. The products will be sent back to us if no one can sign for delivery, but because of their perishability, we must dispose of their contents and you will not be refunded.
Once we make delivery, we cannot be held responsible for your juices left to spoil or be stolen.
We wish we could assure proper handling and prompt receipt of packages once they have been delivered to the correct mailing address by the third-party carrier, but this, of course, is out of our control. To enjoy the full flavour and freshness of our products, please follow the best by date written on a product.
As our products are highly perishable, all sales are final.
Cancellation requests for shipment orders placed need to be submitted to Customer Service right away. A 1-hour notice is in place for all E Commerce shipments to give ample time to communicate the change with our warehouses. If the cancellation is outside of the 1-hour window, you will not be refunded.
For more information, please refer to our FAQs or contact our Customer Service.